GENERALWhat currency will I be charged?
- Customers can choose the currency of the country you are purchasing from.
- We support the world's mainstream languages and currencies.
There are too many products and I can't find the one I'm looking for.
- That's normal. Our product catalog consists of 30,000+ items. If you are certain about what you want to purchase, you can contact us directly and provide us with pictures. We will assist you in finding the relevant products.
- Open the Feelmet - vlink and contact us using any available method. We recommend using WhatsApp.
PAYMENTS&SAFETYIs my payment data safe with you?
- All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
- Our website has been in operation for 3 years and we highly value the shopping experience of our customers. Please believe that we will handle each customer's order with great care.
What payment methods do you accept?
- We accept payment via PayPal.
SHIPPING&DELIVERYHow long does it take to get my products?
- Processing time:
All orders are processed within 1-3 business days. If we are experiencing a high volume of orders, shipments may be delayed,especially during the holidays. Please allow additional days in transit for delivery. We will notify you via email if there is a significant delay in your order. - Shipping time:
- 8-15 days for all Shipping Orders.
Is there free shipping?
- Free shipping on purchases over $100
Do you ship internationally?
- Yes, we ship our products all over the globe.and no additional shipping charges.
Which countries can be shipped to?
- We can ship to the United States, Canada, Australia, and most countries in Europe, but we temporarily do not ship to island countries such as Hawaii.
Do you charge taxes? Will you increase the shipping cost because of the weight?
- All products do not add any additional costs, what you see is what you get.we only charge a symbolic shipping fee, most of the shipping costs are loss-making, and these are borne by ourselves.
Why does it take a while to ship?
- Since our products are customized, the products need to be engraved and image processed after payment, so a certain production cycle is required.
Most of our products will be shipped within 1-4 days, but some hot-selling products or products with complex production processes may have a longer customization cycle, but we will arrange production as soon as possible after receiving the payment.
ORDERWhere can I find my order number?
- You can find your order number and other order information by logging into your account(If you have registered an account). You can also check the order confirmation email.
How do I make changes to my order?
- Please contact our customer service team within 24 hours via Live Chat or [email protected] for assistance. We will be able to change the order if the package has not been shipped out.
What do I do if I received a defective order?
- Although this rarely happens. If the item arrive damaged, please contact our customer service in a timely manner and we will issue a brand new item once we confirm the item was defective.
- We apologize for your less-than-perfect experience.